This video is the fourth step in configuring Micro Focus Service Desk (MFSD). It talks about the Items which Service Desk manages for each end-user. Categories (Super Group), Types (Group) and Items (Instance of member in group) is what Service Desk CMDB uses to make sense of the enterprise resources you have, ranging from your expensive hardware and software, right down to the coffee maker in the second floor canteen.
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Service Desk (formerly Novell® Service Desk) is certified for 10 ITIL processes by Pink Verify.
• Meet needs - Align your IT services with business needs.
• Maximize your IT - Use IT to drive positive business outcomes.
• Build the best - Build a productive, responsive service environment.
• Certified for ITIL - Tap into the advantages of ITIL v3.
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Configure MFSD - Step 4 - Import your Items, Configure Categories, Types & Items demolition derby | |
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| How-to & Style | Upload TimePublished on 22 May 2017 |
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